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Mostbet Privacy Policy

This privacy policy applies to users in India who create an account, use the website or app, make payments, or contact support. The document covers data collected from registration and transactions, information use and sharing practices, retention periods, cookies and tracking technologies, cross-border transfers, and user rights. Indian users can access, correct, or delete personal information through designated channels outlined within the policy.

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How Information Is Collected

The platform gathers personal details through different channels and methods during account creation, gameplay, transactions, and verification procedures. Registration forms capture name, email address, phone number, and contact details. Account activity generates logs of preferences, device specifications, IP addresses, and session records. Payment processing and KYC verification require transaction history, bank details, UPI credentials, identity documents, and residential address proof.

  • Registration forms capture name, email, phone number, and contact information;
  • Account activity generates logs of device specifications, IP addresses, preferences, and session records;
  • Payment transactions require bank details, UPI credentials, and transaction history;
  • Verification procedures collect identity documents, address proof, and KYC records;
  • Cookies and tracking tools capture session IDs, analytics parameters, and performance metrics.

Why Personal Data Is Used

Personal data serves multiple functions across account management, financial operations, security checks, and regulatory compliance. The table below connects each purpose to its practical application for users in India.

Comparison table
PurposeExplanation
Account operationRegistration details enable login access and profile management for all users
Payments and withdrawalsTransaction records process deposits and cashouts through UPI, IMPS, and cards
Verification and fraud checksIdentity documents confirm age and prevent unauthorised account activity
Service improvementUsage patterns help refine features and fix technical issues
Marketing with consentPromotional messages reach users who opt in for bonus offers
Legal and compliance dutiesRegulatory standards require record-keeping and reporting
App and site performanceTechnical logs monitor speed, errors, and device compatibility

Data Protection and Storage

Personal information gets stored on secure servers located across multiple jurisdictions. Processing activities can include cross-border transfers to countries where service providers operate. Technical and organisational measures protect all stored records from unauthorised access and breaches. Retention periods depend on legal requirements, tax obligations, and operational needs. Account records typically remain stored for 5 years after the last activity. Payment transaction details get retained for 7 years to meet financial regulations. Verification documents stay accessible throughout the account lifecycle and for 3 years following closure.

Sharing of Information

The platform transfers certain data to external service providers. Third-party companies handle technical operations and verification tasks under data protection agreements.

  • Payment processors receive transaction details and financial information;
  • Hosting and cloud providers store user records and account data;
  • Analytics and cookie service providers track sessions and site interactions;
  • Identity and address verification services confirm documents and personal details;
  • Customer support tools access messages and account history;
  • Visits to third-party links lead to separate privacy rules outside the control of the platform.

Rights of Indian Players

Indian players hold several rights over their personal data under the Mostbet privacy policy. Players can submit requests through official support channels to exercise these options.

  1. 1
    Access personal data. Players can request a copy of all stored information;

  2. 2
    Correct inaccurate records. Users can update outdated or wrong details;

  3. 3
    Delete account data. Players can request removal of personal information;

  4. 4
    Restrict processing. Users can limit how the site processes their data;

  5. 5
    Port data. Players can receive their information in a transferable format;

  6. 6
    Object to marketing. Users can opt out of promotional communications;

  7. 7
    Manage cookie preferences. Players can control tracking tools through browser settings.

Updates to the Privacy Policy

The policy can change at any time. A new effective date appears in the document after revisions. Continued use of services after changes means acceptance of updated terms for Indian users.

Contact Information

Indian users can reach the privacy team through several channels.

  • Send queries to the dedicated email address;
  • Submit requests through the in-account form;
  • Use live chat for data questions;
  • Include full name and account number with each inquiry.